At Southern Animal Health (SAH) we continue to actively monitor the Coronavirus (COVID-19) situation, and will be providing information here and on our Facebook page as soon as new information is available.
Our clinic is currently operational however we have moved our staff into teams and have therefor had to reduce our hours of operation.
We ask that you be understanding of the extra pressures our staff are under due to this difficult time and kindly be aware of the following requirements:
- If you are showing any signs of ill health (even just a throat tickle), have potentially been exposed to someone who has been overseas or potentially exposed to COVID-19, that you please call to reschedule your appointment. In order to continue to be able to assist your pets, we need to ensure the health and safety of our staff.
- If you are in quarantine and your pet needs to be seen for a medical concern, phone consultations may be arranged. Please phone our nursing team for further advice.
- There is no evidence that companion animals can spread the disease to humans or other animals. Click here for more information regarding COVID-19 and your pet/s.
- Should you require medication or food for your pet, kindly call ahead so we can prepare this for you and call us from the car park and ensure you remain compliant with social distancing.
- We are no longer accepting payment via cash. Regretfully, if you only have this method of payment we will not be able to see you.
- Subject to further government recommendations or any staff being quarantined due to suspicion of infection, further significant restrictions to our service may end up applying.
As a veterinary clinic, we already have procedures in place to ensure that our environment is as sterile as possible at all times, but you may notice some additional precautionary measures in place. At this stage there is no evidence of pet to human transmission.
We ask that you kindly refrain from calling us for inquiries regarding our COVID-19 position and for further updates regarding this constantly evolving situation, that you refer here or to our Facebook page. Phone inquiries of this nature are tying up our staff and phone lines and we will not be able to cope with the influx of calls due to our reduced roster. We are working hard to ensure we can continue to provide complete veterinary care and appreciate your support in helping us achieve this.
We wish you the best during this difficult time and thank you for your understanding.
26/02/22 UPDATE
🚪️ Entry into the clinic is permitted however we are requesting that only two fully vaccinated people attend per appointment in order to assist us in maintaining social distancing and sanitisation protocols. Should you need to bring more than 2 people (including minor’s), we can revert back to a car park consultation.
17/08/21 UPDATE
We’ve been working tirelessly to ensure we can remain open and safe – and keep you, our wonderful client safe!
From all the team at SAH
14/07/21 UPDATE
In the interests of your safety and staff member safety, we have returned to ‘car park consultations’. These worked well last time and will ensure all our safety. You can view a video of how these work https://www.youtube.com/watch?v=KhmJJBqSE4A
Masks/Fitted face coverings are preferred to be worm while you are dealing with our staff, please keep a minimum 1.5M distance.
Entry into our clinic is no longer permitted under any circumstances. You must phone us from your car. When you pull in, simply advise the number displayed on the fence of the car parking bay you are in.
Reduced Weekend Hours: 8am-4.30pm
Our staff members are here to assist so we appreciate your patience and understanding during this difficult time while we adjust. Should your pet require repeat medications or if you wish to purchase your regular food from us, please phone ahead (03 9584 6100) so we can guide you through this.
Cash payments cannot currently be accepted.
Insurance forms should be emailed to info@southernanimalhealth.com.au. Paper format cannot currently be accepted. Changes to our processes may result in extended delays so we ask you to kindly bare with us. We urge you to inquire with your insurer about moving to online claims (if you are not already doing so).
Kindly refer to our website for more information and updates www.SouthernAnimalHealth.com.au/sahs-covid-19-protocol/
Please always phone ahead for appointments – 03 9584 6100. Due to us having to adapt to a different routine, if you contact us via email please expect longer delays than usual for a reply.
From all at SAH
10/06/21 UPDATE
Thank you for your patience with us during the last few weeks, we’re glad we could continue to assist you and your pets. Due to an easing of restrictions, the following changes are applicable from tomorrow:
27/05/21 UPDATE
As per government restrictions announced today – May 27th 2021, the following changes that are applicable from 3pm are as follows:
In the interests of your safety and staff member safety, we have returned to ‘car park consultations’. These worked well last time and will ensure all our safety. You can view a video of how these work https://www.youtube.com/watch?v=KhmJJBqSE4A
Masks/Fitted face coverings must be worn at all times and a minimum 1.5M distance kept from our staff.
Entry into our clinic is no longer permitted under any circumstances. You must phone us from your car. When you pull in, simply advise the number displayed on the fence of the car parking bay you are in.
🕒 Reduced Weekend Hours: 9am-6pm
Our staff members are here to assist so we appreciate your patience and understanding during this difficult time while we adjust. Should your pet require repeat medications or if you wish to purchase your regular food from us, please phone ahead (03 9584 6100) so we can guide you through this.
Cash payments cannot currently be accepted.
Insurance forms should be emailed to info@southernanimalhealth.com.au. Paper format cannot currently be accepted. Changes to our processes may result in extended delays so we ask you to kindly bare with us. We urge you to inquire with your insurer about moving to
Kindly refer to our website for more information and updates www.SouthernAnimalHealth.com.au/sahs-covid-19-protocol/
Please always phone ahead for appointments – 03 9584 6100. Due to us having to adapt to a different routine, if you contact us via email please expect longer delays than usual for a reply.|
Thank you for your understanding while we continue to dedicate ourselves to caring for your pets. From all at SAH
25/05/21 UPDATE
From 6pm tonight in line with government restrictions, the following will apply :
27/03/21 UPDATE
We are please to announce that we currently have no restrictions in place 🙌. This may change at any time so please continue to check our website and social pages for updates. We typically make adjustments in accordance with government changes. Regards SAH
18/02/21 UPDATE
13/02/21 UPDATE
As per government restrictions – Feb 13th 2021, the following changes that are applicable immediately are as follows: In the interests of your safety and staff member safety, we have returned to ‘car park consultations’. These worked well last time and will ensure all our safety.
Entry into our clinic is no longer permitted under any circumstances. You must phone us from your car. When you pull in, simply advise the number displayed on the car parking bay you are in.
Our staff members are here to assist so we appreciate your patience and understanding during this difficult time while we adjust. Should your pet require repeat medications or if you wish to purchase your regular food from us, please phone ahead (9584 6100) so we can guide you through this.
Cash payments are still being accepted however payment via card is preferred. Insurance forms should be emailed to info@southernanimalhealth.com.au if possible rather than paper format. Changes to our processes may result in extended delays so we ask you to kindly bare with us. We urge you to inquire with your insurer about moving to online claims (if you are not already doing so).
Please always phone ahead for appointments – 9584 6100. Due to us having to adapt to a different routine, if you contact us via email please expect longer than usual delays in us replying.
Thank you for your understanding while we continue to dedicate ourselves to caring for your pets. From all at SAH 18/01/21 UPDATE
We’re pleased to announce that as of today –
The Team at SAH01/01/21 UPDATE
Unfortunately due to a recent surge in Covid cases in our immediate area in Bayside, we have had to re-introduce our previous COVID-19 restrictions. We hope this is only a temporary measure and will assess our position on a day to day basis. As of today – Jan 1st 2021, the following changes that are applicable immediately are as follows: In the interests of your safety and staff member safety, we have returned to ‘car park consultations’. These worked well last time and will ensure all our safety. Entry into our clinic is no longer permitted under any circumstances. You must phone us from your car. When you pull in, simply advise the number displayed on the car parking bay you are in. Our staff members are here to assist so we appreciate your patience and understanding during this difficult time while we adjust. Should your pet require repeat medications or if you wish to purchase your regular food from us, please phone ahead (9584 6100) so we can guide you through this. Cash payments are still being accepted however payment via card is preferred. Insurance forms should be emailed to info@southernanimalhealth.com.au if possible rather than paper format. Changes to our processes may result in extended delays so we ask you to kindly bare with us. We urge you to inquire with your insurer about moving to online claims (if you are not already doing so).
Our hours have reduced slightly to 8pm on weekdays and 7pm on weekends so that we can rotate in teams. Please always phone ahead – 9584 6100. Due to us having to adapt to a different routine, if you contact us via email please expect longer than usual delays in us replying. Thank you for your understanding while we continue to dedicate ourselves to caring for your pets. From all at SAH 02/11/20 UPDATE
04/08/20 UPDATE
🚨COVID-19 Stage 4: Victoria – further restrictions
Pertaining to further restrictions in Melbourne, our current protocols remain in place. We received the following confirmation from our industry peak body yesterday evening:
✅ Veterinary clinics remain an essential service. Veterinary clinics and visits to veterinary clinics are permitted to continue operating.
✅ There are no restrictions on clients attending veterinary clinics – even if the veterinary clinic is not within a 5km radius of their home. Seeking veterinary care is considered ‘health and care’ and is therefore exempt from curfew hours. This also relates to the collection of supplies from a veterinary clinic.
✅ Where possible, only one person per household should be bringing their pet to the clinic. The exceptions to this are if transport is required, if there are accompanying dependents – children and at-risk persons.
✅ We will remain open until 8pm on weekdays.
🚑 Should you find yourself in an emergency situation, you are permitted to be outside curfew hours.
We are pleased to report that Veterinary clinics have not reported any COVID-19 infections across Australia. This is not by accident – our workplace protocols and precautions taken in relation to infection control by all veterinarians and our staff has been exceptional.
We are proud of all our team for how they have adapted to change and hope all our clients can appreciate that we are keeping us and you safe when we place certain limitations on what we currently do. This is so we can continue to operate during this difficult period.
We continue to dedicate ourselves to caring for your pet. Stay safe – From all at SAH 💙
08/06/20 UPDATE
Due to stage 3 lock down restrictions in Melbourne we have had to re-introduce our previous COVID-19 restrictions. The following changes that are applicable from tomorrow are as follows:
⛔️ Entry into our clinic is no longer permitted under any circumstances. You must phone us from your car.
👨⚕️ Our staff members are here to assist so we appreciate your patience and understanding during this difficult time while we adjust. Should your pet require repeat medications or if you wish to purchase your regular food from us, please phone ahead (9584 6100) so we can guide you through this.
💰 Cash payments are no longer being accepted and insurance forms should be emailed to info@southernanimalhealth.
⏰ Our hours have reduced slightly to 8pm on weekdays and 6pm on weekends so that we can rotate in teams. Please always phone ahead – 9584 6100. Due to us having to adapt to a different routine, if you contact us via email please expect longer than usual delays in us replying.
🙏🏼 Thank you for your understanding while we continue to dedicate ourselves to caring for your pet. From all at SAH 💙
01/06/20 UPDATE
Due to the government gradually easing COVID-19 restrictions, we have also altered some of our protocols.
As of today – June 1:
- Entry into the clinic is now permitted however we are requesting that only one person attend per appointment in order to assist us in maintaining social distancing and sanitisation protocols.
- Kindly utilise our sanitiser when you enter and do not attend if you are unwell. Should your pet need attention while you are in isolation, please call us for assistance.
- For any medication and food orders or to book an appointment, please phone ahead so that our nursing team can help guide you through this. This will assist us in minimising the amount of people inside the clinic at the one time and will avoid disappointment.
- We prefer contactless payment (e.g. payment via card), but can accept cash if needed.
- We have returned to longer opening hours. Kindly refer here for more information.
-
No Charge Initial Consultations for New Clients
-
1/2 Price Initial Vaccination for New Clients
-
House Calls
-
Free Dental Checks
-
Pet Transport Service
Cancelled immediately due to staff shortages and lack of consultation time availability:
-
10% Off – All Day Sunday
26/03/20 UPDATE
⛔️ Entry into our clinic is no longer permitted under any circumstances. You must phone us from your car.
👨⚕️ Our staff members are here to assist so we appreciate your patience and understanding during this difficult time while we adjust. Should your pet require repeat medications or if you wish to purchase your regular food from us, please phone ahead (9584 6100) so we can guide you through this.
💰 Cash payments are no longer being accepted and insurance forms should be emailed to info@southernanimalhealth.
⏰ Our hours may fluctuate during this time so we urge you to always phone ahead – 9584 6100. Due to us having to adapt to a different routine, if you contact us via email please expect longer than usual delays in us replying.
🙏🏼 Thank you for your understanding while we continue to dedicate ourselves to caring for your pet. From all at SAH 💙
23/03/20
At Southern Animal Health (SAH) we continue to actively monitor the Coronavirus (COVID-19) situation, and will be providing information here and on our Facebook page as soon as new information is available.
Our clinic is currently operational as per our normal hours however there is every possibility that we may transition to a reduced rotation roster and we would therefore scale down our hours of operation.
We ask that you be understanding of the extra pressures our staff are under due to this difficult time and kindly be aware of the following requirements:
- If you are showing any signs of ill health (even just a throat tickle), have potentially been exposed to someone who has been overseas or potentially exposed to COVID-19, that you please call to reschedule your appointment. In order to continue to be able to assist your pets, we need to ensure the health and safety of our staff.
- If you are in quarantine and your pet needs to be seen for a medical concern, phone consultations may be arranged. Please phone our nursing team for further advice.
- Please use hand sanitiser before entering our building and/or wash your hands and follow the latest recommendation for hygiene. Follow the correct sneezing and coughing etiquette in accordance with the WHO guidelines avoid unnecessary contact with the reception desk and other surfaces.
- There is no evidence that companion animals can spread the disease to humans or other animals. Click here for more information regarding COVID-19 and your pet/s.
- Should you require medication or food for your pet, kindly call ahead so we can prepare this for you and remain compliant with social distancing.
- Only one person is to attend our consultations with their pet. We may require you to wait in your car before your appointment.
- We are no longer accepting payment via cash. Regretfully, if you only have this method of payment we will not be able to see you.
- Consultations will be shortened to as short a time as possible. For lengthy explanations we may send you home and continue via phone once your pet has been examined.
- We will not be providing public toilet facilities at the clinic at this time
- Subject to further government recommendations or any staff being quarantined due to suspicion of infection, further significant restrictions to our service may end up applying.
As a veterinary clinic, we already have procedures in place to ensure that our environment is as sterile as possible at all times, but you may notice some additional precautionary measures in place. At this stage there is no evidence of pet to human transmission.
We ask that you kindly refrain from calling us for inquiries regarding our COVID-19 position and for further updates regarding this constantly evolving situation, that you refer here or to our Facebook page. Phone inquiries of this nature are tying up our staff and phone lines and we will not be able to cope with the influx of calls if we revert to a reduced roster. We are working hard to ensure we can continue to provide complete veterinary care and appreciate your support in helping us achieve this.
We wish you the best during this difficult time and thank you for your understanding.